If for any reason the customer is not satisfied with their purchase, any garment in its original condition can be returned for exchange or refund within 14 days from its receipt date.
To request the return authorization, it is necessary to send an email to firstname.lastname@example.org indicating:
– name surname
– order number
– order details
– object of the return
– return reason
Once the return request has been received, the Customer will receive a confirmation by e-mail, after which the shipment must be entrusted to the Courier within and no later than 7 days.
The return must necessarily take place at the expense and under the responsibility of the Customer.
The package must be sent to the following address:
Via Assietta 17
10128 Turin (TO)
The shipment is the customer’s responsibility, Verdelilla is not responsible for any loss or damage due to inadequate packaging or any delivery delays.
The refund will be transferred in the following 15 days from the arrival of the goods at the headquarters once the conditions of the returned goods and any assessment of its value will be verified.
The payment method will be the same as for the original transaction.
The exchange will be made as soon as the returned goods are received and the items checked.
The new item requested can be returned following the same procedure.
In order to send back an item to Verdelilla, specific conditions must be met:
- The returned goods will be accepted only with the tag in perfect condition, any items sent back with the tag cut off or tampered with will not be accepted.
- All other labels of the garment, both in fabric and pending, must necessarily be intact and in no case removed from the article.
- The returned items must not have been worn, ironed, washed or treated in any way and may not show any signs of use. The soles of the shoes must be in perfect condition and show no signs of any kind.
- The garments must necessarily be in the condition in which they were sent to the Customer and must be packed appropriately, returned in their original packaging with all the original accessories (Dustbags, hangers, clothes covers, etc.) received with the order.
- All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integrated part of the product itself and which must not have been in any way damaged and / or altered, nor used as a single external packaging.
Upon non-compliance of one of the above conditions, Verdelilla reserves the right to:
- not to accept the returned goods and to send them back to the Customer at the latter’s expense.
- refuse unauthorized returns or returns that do not comply with all the conditions provided above and to return the goods to the customer at the latter’s expense.
- evaluate additional charges that may be necessary to guarantee the re-sale of the returned items: these amounts will be established at the end of the evaluation of the conditions of the returns and communicated to the Customer.
For all aspects not expressed, the European legislation for distance trading prevails.